Reference

Terms That Shape Your Account

These Terms and Conditions explain how your 5c3 account works, how site content may be used and which actions can pause or close access.

Account useLocal lawWallet rulesSupport path
5c3 Terms That Shape Your Account
REACH US HERE

Ways to Reach Us About Terms

If you want a clear reading of any clause, send the section name and your question through the support path inside your account.

Account chat Use the chat path in your account for questions about wording, updates or how a clause applies to what you have done. Share the section name and the date range, and we can answer in the same thread.
Email desk Send a written request if you want the current wording, a dated copy of a past version or a record you can keep for your files. Written requests help us trace the issue and reply with the right context.
Request form Use the form when you need a correction to profile details, a note added to your account record or help with an access question that depends on local law. That keeps the request organised and easy to follow.
RECORDS AND ACCESS

How We Keep Records Clear

We keep this policy linked to the parts of your account that matter most: sign-in records, wallet actions, support threads and any checks we have to run before changing sensitive settings.

Data use

We use the details you share to run the account, verify requests and maintain records tied to wallet actions, access and support. We do not keep more than we need for operation, legal duty and dispute handling.

Cookie use

Cookies help us keep you signed in, remember session state and spot unusual activity. They also let us show the current terms version and keep the account flow consistent when you return to the site.

Account security

Keep your password private, use a device lock where you can and tell us if you suspect someone else has access. We may ask for extra checks before changing sensitive account settings or contact details.

Record retention

We keep account and support records only for as long as needed to run the service, meet legal duties and settle questions that come up later. After that, records are removed or anonymised where possible.

Change requests

If you need a correction to your profile, a reset of contact details or a copy of a past request, send it through support. We may ask for proof before making any change to protect your account.

Who to contact

For any privacy or access question linked to these terms, contact the support team from your account. If your request depends on local law, we will explain the position in plain English and the next steps.

Questions About Terms and Access

These questions cover the main points you may want to check before you open or keep using an account. We have kept the answers practical: when the terms apply, how updates work, where to ask for copies and what happens if local law changes the position. If your question is not covered here, send it through support and mention the section name so we can reply in context.

They apply when you create an account, use the site, accept an update or keep using the service after a posted change. If local law does not allow access where you are, do not use the account there.

Yes. We may update wording to reflect legal, technical or account-handling changes. The most recent version controls future use, and we may show a notice when a change affects your account.

Send a request through support and name the section you want. We can share the current wording and, when available, a dated copy that shows what applied when you acted.

We use the details you submit to operate your account, verify requests and keep a record of actions that matter for disputes or legal duties. Keep your profile accurate and tell us when something changes.

No. Cookies do not replace the terms, but they help us keep you signed in, remember session state and notice unusual access. They also support the account controls described on this page.

You can ask us to correct profile details, update a contact field or review a record tied to your account. We may ask for a check before making the change.

We may limit features, pause access or close the account if the terms are breached, if a payment cannot be verified or if local law requires a different action.